Aladdin Classic — Support
Need help with the Aladdin Classic wallet app? We're here for you.
Contact us
Get in touchWe typically respond within 1–2 business days. Please include your account email and a description of the issue.
Frequently asked questions
How do I sign in?
Open the app and sign in with your registered email and password. If your email isn't verified yet, tap the verification link we send you, then return to the app and continue.
I forgot my password.
On the sign-in screen, choose "Forgot password" to receive a reset link by email. If you don't see it, check your spam folder or email us at info@smartcat.tech.
I didn't get my verification email.
Use the "Resend" option on the verification screen. Emails can take a few minutes to arrive; also check your spam folder. Still stuck? Contact support.
How do I send coins to an exchange?
In the app, enter the destination exchange wallet address (for example, a BitMart deposit address) and the amount, then confirm. Always double-check the address before sending — transfers cannot be reversed.
How do I delete my account?
To permanently delete your account and associated data, email info@smartcat.tech from your registered email address with the subject "Delete my account." We'll process the request and confirm by email.
Is my information secure?
Sign-in and account data are handled through Google Firebase authentication. We never ask for your password by email or phone. See our privacy policy for details on what we collect and why.